Customer Support

Types of Services that we are currently offering to you

We offer Live Chat Support 24 hours a day, 7 days a week. We can monitor your website round the clock and make sure your customers get world class support. We can help your visitors with:

  • Product / Service related questions
  • Signup and Purchase process
  • Resolving technical issues in using the product or service
  • Answering billing questions

Our full service Call centre is capable of handling Inbound and Outbound phone calls, we use ViciDial to manage our campaigns. We offer following types of Phone Support Services:

  • Call Answering
  • Virtual Receptionist
  • Order Taking
  • Schedule and Booking Management
  • 1st Level Technical and Billing Support
  • Outbound Follow up calls (no telemarketing or cold calling)
  • Other miscellaneous work that involves phone handling

With over 3 years of experience, we offer exceptional email based support services. We have handled thousands of customer interactions and pride at managing workload within the defined SLAs. This includes:

  • Answering general and customer service emails
  • Managing support tickets via helpdesk (Zen desk, Kayako, Freshdesk etc)
  • Escalating technical issues to relevant teams
  • Following up via email

AssistYou24hr

We are here for you to get your things done anytime anywhere.
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